We know choosing the right cleaning service provider is a very personal choice and many people don’t even know where to begin. We’ll help you identify your needs, then provide you with services that have been specially tailored just for you. Before you fill out our free cleaning estimate form, you can find answers to most of your inquiries in our frequently asked questions below. Still have questions? Chat with one of our live agents. Or you can give us a call or shoot us an email.
Please don’t hesitate to let us know! We will listen, learn and address your concerns to the best of our ability. We’re doing our best to accommodate a wide range of expectations in a very detailed and personalized service to our clients and our goal to be as thorough and consistent as possible. We believe in doing our personal best, however it’s almost impossible to achieve perfection 100% of the time. Our goal is to make your life easier by making it cleaner! Per our policy, we have a one-time “go back” clause where we will correct any cleaning issue or concerns. Please call our office or email us within 24 hours so we can get things back on point for you.
It’s as easy as requesting a free cleaning estimate, booking directly online, or giving us a call! Its best to upload photos of the areas that need to be cleaned while requesting your quote. If necessary, we will schedule an onsite estimate. We will be able to walk through your home or business to ask questions and discuss how to best meet your cleaning needs, so you can always count on receiving the same great, personalized service to which you’re accustomed. We’ll provide you with a comprehensive list of our services, and together we’ll create a work order and schedule tailored to your specific requests.
Yes! We provide our own products and equipment. We use both conventional and environmentally friendly products. The solutions can be used for everything from sanitizing the bathroom to deodorizing your carpet. We use non-toxic products, to homemade natural products and essential oil soaps. In the event that you’re unhappy with the provided cleaning supplies, you can substitute your own, as long as they are not harmful to our team members. Let us know your preference!
Yes. We want you to enjoy the kind of service that allows you to never think twice about it. Clean House Solutions conducts background checks on all our team members to ensure the safety of you and your home. We have a rigorous hiring process focused on teamwork and feedback, and employees are given top-notch training to meet our demanding standards. Trust is a vital component of our business. We pride ourselves on having earned the trust of our customers throughout our company’s success.
We love pets and want your cleaning visits to be a positive experience for your furry family members too. We give special consideration to your animals while cleaning your home, that is why we do ask for your pets to be removed/ or secured to a specific area during the entire cleaning process. We do need to be notified if you own pets and if you have any special requests regarding your pets. Please include this information when you request your free cleaning estimate.
If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Many of our regular customers are invoiced according to their cleaning schedule. We accept cash, major credit and debit cards, and PayPal payments. For your convenience, if you prefer paying by credit or debit card, a card number may be left on file with us to use for each cleaning. One-time cleans require a credit or debit card payment.
No. There are no contracts to sign. We do however email you an invoice, attached with the terms and conditions. Once your appointment is booked, a booking confirmation will be sent to the email provided. The confirmation email will entail the details of your clean, like pricing, appointment time, and next scheduled appointment (if applicable). We are happy to earn your business each time we clean!
Our goal is to provide you with consistency no matter what. We make every effort to send the same cleaner to your home for each visit and every CHS team member is extensively trained to utilize the same efficient, effective cleaning techniques.
No. You do not need to be home, although you’re welcome to be! Many of our customers are not present during our cleaning visits and provide us with a key to their home or business, provide access via Ring Doorbell, and—when necessary—alarm codes. We always keep your keys and access information extremely secure.
Yes, a deposit of $50 is required to secure your booking time and date. The deposit is deducted from the remaining balance. Deposits must be made online using a major debit or credit card. You must reschedule or cancel your appointment AT LEAST 24 hours in advance to receive a refund or credit.